Politique d’expédition

Smyth Puzzles ships throughout Canada and the United States, and all orders include free tracked shipping via Canada Post. Orders typically ship within 6-8 weeks, although this may vary depending on order volume and the size of the puzzle.

Shipping service and delivery estimates will depend on destination:

• Orders to Canada are shipped via Canada Post Regular Parcel. Delivery standards vary depending on distance from our studio:
• Up to 2 business days within the local Kingston, ON area
• Up to 5 business days within the Ontario/Québec region
• Up to 9 business days for orders nationwide
• Orders to the United States are shipped by either Canada Post Tracked Packet USA or Expedited Parcel USA depending on size. In either case, the delivery standard is 4-7 business days.

Express shipping services may be available upon request for an additional fee. Pricing will depend on the buyer’s location, size of the puzzle, and the tier of shipping desired.

In the event that an order fails to arrive within the expected timeframe, please use the shipment's tracking information to confirm whether any delay has been noted for the order. If no delay has been noted or if any other irregularities are present with the tracking information, please contact us immediately at support@smythpuzzles.ca so that we may investigate. Any orders that are damaged or lost in transit will be replaced or refunded in keeping with our Refund Policy.

Any customs, duties, or import fees for orders outside Canada are the buyer's responsibility.

Pet Allergy Advisory
For customers who suffer from pet allergies, please be aware that Mary Lee Smyth does maintain a pet-friendly household home to a domestic shorthair cat. Although all care is taken to keep the Smyth Puzzles studio a clean and hygienic workspace, it is nonetheless possible that some small traces of pet hair or dander may contaminate shipments.